Job Purpose

The Community Engagement Officer will lead community engagement, mobilization, demand generation, and accountability initiatives for the Scaling RMNCH Innovations in Humanitarian Settings project. The role integrates strong Monitoring, Evaluation, and Learning (MEL) expertise with hands-on community mobilization to ensure high-quality data, accountability to affected populations, and increased uptake of RMNCH services.

The officer will systematically capture community voices, perceptions, and demand-side barriers, and use insights to drive evidence-based, adaptive programming. The role strengthens coordination between communities, health facilities, and government systems to improve maternal, newborn, and child health outcomes across supported states.

Key Responsibilities

Community Engagement, Mobilization, Demand Generation & Accountability (35%)

• Lead community entry processes, dialogue sessions, town halls, and forums in displacement-affected and host communities.

• Design and implement community-based demand generation strategies to increase uptake of RMNCH services, including facility-based delivery, post-partum family planning, and healthy timing and spacing of pregnancies.

• Support localized behavior change communication (BCC) and social mobilization through culturally appropriate channels such as community dialogues, radio, loudspeakers, and interpersonal communication.

• Engage traditional, religious, women, youth, and community leaders as RMNCH champions to influence norms and build trust in health services.

• Strengthen Ward Development Committees (WDCs) and community champions to support service monitoring, social accountability, and demand generation.

• Design, manage, and monitor community feedback, accountability, and complaint-response mechanisms.

• Ensure community insights and demand-side barriers are consistently captured and integrated into program decisions.

Community Accountability & Feedback Mechanisms (15%)

• Support planning and monitoring of community dialogues, town halls, and forums.

• Manage community feedback, accountability, and complaint-response systems.

• Facilitate participatory service quality monitoring with WDCs, community champions, and local leaders.

• Document and channel community concerns and recommendations into program planning and improvement.

Community Outreach, Referrals & Linkages (10%)

• Participate in stakeholder meetings, consortium coordination forums, and technical working groups.

• Strengthen coordination between community structures, hub-and-spoke facilities, and government stakeholders through shared data use.

Safeguarding, Inclusion & Ethical Engagement (10%)

• Ensure all activities comply with safeguarding, protection, and accountability standards.

• Promote inclusive, gender-sensitive, and respectful engagement of women, adolescents, and vulnerable groups.

• Uphold ethical conduct and confidentiality in all community interactions.

Documentation, Reporting & Learning (20%)

• Document community activities, outreach sessions, attendance, and feedback using approved tools.

• Capture success stories, challenges, lessons learned, and best practices.

• Prepare and submit timely activity reports and summaries.

• Share community insights to inform learning and adaptive programming.

Minimum Education & Experience

• Bachelor’s degree in Public Health, Monitoring & Evaluation, Statistics, Social Sciences, Development Studies, or a related field (Master’s degree preferred).

• 5–7 years’ experience in MEL within health or humanitarian programs.

• Proven experience in community engagement, social mobilization, or accountability to affected populations.

• Experience in displacement-affected or humanitarian settings is an advantage.

• Experience integrating community data into national or sub-national health information systems.

  Competencies & Attributes

Core Technical Competencies

• Community engagement and mobilization

• Demand generation and social and behavior change communication

• Community-level data collection and documentation

• Community accountability and feedback mechanisms

• Use of community insights for program improvement

• Learning and adaptive programming

• Community and stakeholder coordination

• Planning and implementation of community activities

• Clear reporting and communication

Organizational & Behavioral Competencies

• Advanced proficiency in MS Word, Excel, Outlook, and PowerPoint

• Strong written and spoken English and relevant local languages

• Advanced communication, influencing, and diplomacy skills

• Foundational knowledge of maternal, neonatal, and child health rights and services

• Demonstrated passion for maternal and child health, family planning, and gender equality

• Strong organizational, planning, and multitasking skills

• Ability to work independently and collaboratively in a fast-paced, matrixed environment

• High standards of professionalism, confidentiality, and ethical conduct.

  Method of Application

  Interested and qualified candidates should apply via Pathfinder International’s career portal:
  https://www.pathfinder.org/careers/